Help Center

Take a separate video of the assembly and use of key products and upload it to the website for customers to check by themselves

Navigate to the product accessories purchase page (make a separate sub page on the official website, which lists the accessories of all models)

For environmental protection reasons, we only include Type C charging cables on some models, and customers can use their own mobile phone charging heads to charge the products

1) Please fully charge for the first use, and maintain normal charging for daily use.

2) During daily use, you need to clean the dust cup/filter screen regularly to prevent the machine from clogging and affecting the suction power; it is recommended to clean the filter screen once every 1 to 3 months, and replace the filter screen every six months. Net

3) For machines with gear selection, when cleaning a lot of garbage, you can choose a large gear to increase the suction power

1) For the first use or not for a long time, please use it after fully charged;

2) For the machine with gear selection, select the appropriate gear according to the cleaning needs, and choose the energy-saving mode when cleaning less garbage, so as to avoid the high suction gear;

When cleaning, please use it together with the corresponding detergent; for stubborn stains, please soak the cleaning area with detergent and water for 15-25 minutes before use, and then use a cleaning brush to clean;

There is an overcurrent protection inside the machine to avoid adding too much external pressure during the cleaning process. Gently press the control and let the machine rotate naturally;

You can find our brand's official website connection through the product packaging and product nameplate, and go to the product accessories page of the official website to buy

Charge the machine normally, and check whether the machine can be turned on after 1-2 hours. If it cannot be used normally, please contact the after-sales customer service.

1. Check whether the machine is blocked (focus on the position of the dust shield at the air inlet);

2. Check the power of the machine, if the power is too low, please fully charge it before use;

3. Check the filter, if the filter is too dusty, please first Clean the filter (for example, it needs to be completely dried before being put back into the machine for use) before use;

4. Please contact customer service for consultation

For environmental protection reasons, we only include Type C charging cables on some models, and customers can use their own mobile phone charging heads to charge the products

1. Check whether the charging cable, charging head and plug are abnormal;

2. Check whether the status of the indicator light during charging is normal; if the status is abnormal, please contact the after-sales customer service

Check whether the vacuum cleaner has electricity, it is recommended to turn it on again after charging; contact customer service

Design Issues - Preventing Accidental Touches

Shoot video, send operation video

Design Issues - Preventing Accidental Touches

Charge the machine normally, and check whether the machine can be turned on after 1-2 hours. If it cannot be used normally, please contact the after-sales customer service.

1. Check whether the charging cable, charging head and plug are abnormal;

2. Check whether the status of the indicator light during charging is normal;

3. If the machine is abnormal, please contact the after-sales customer service

Check whether it is fully charged, and ask what the status of the fully charged indicator light is; if it is confirmed that the time from full power to power shortage is abnormally short, please contact customer service.

Navigate to the official website product accessories page to buy

1. Check whether the machine is blocked (focus on the position of the dust shield at the air inlet);

2. Check the power of the machine, if the power is too low, please fully charge it before use;

3. Check the filter, if the filter is too dusty, please first Clean the filter (for example, it needs to be completely dried before being put back into the machine for use) before use;

4. Please contact customer service for consultation

Contact customer service, explain the material, and inform the scope of application and how to use it

Contact customer service, explain the material, and inform the reasonable use method; and re-hair the brush head

1. Check whether the charging cable, charging head and plug are abnormal;

2. Check whether the status of the indicator light during charging is normal;

3. If the machine is abnormal, please contact the after-sales customer service

1. Press the power switch again to start the machine, and check whether it can be used normally

2. Check whether the machine has electricity, please fully charge it before using it;

3. If the above operations still cannot solve the problem, please consult after-sales customer service

Navigate to the official website product accessories page to buy

Provide photos or videos; confirm the replacement parts and resend the parts

For environmental protection reasons, we only include Type C charging cables on some models, and customers can use their own mobile phone charging heads to charge the products

Provide photos or videos; confirm the replacement parts and resend the parts

Navigate to the official website product accessories page to buy

1. If the charging indicator keeps flashing red quickly and does not stop, it may be that you press the brush head too hard, and the product automatically stops in the protection state. Just toggle the power button once or twice to get it back to normal.

2. If the charging indicator light keeps flashing red slowly, it means that the product is out of power and needs to be fully charged before it can be used.

3. If the above two situations are not the case, the rotation of the product stops within 10 seconds, or the rotation does not resume after pressing the power button twice, please contact our customer service staff.

1. Check whether the charging cable, charging head and plug are abnormal;

2. Check whether the status of the indicator light during charging is normal;

3. If the machine is abnormal, please contact the after-sales customer service

1.FA step for block:

a. Remove the floor brush to see if it can absorb garbage normally, if OK, the floor brush is blocked, need to clear the floor brush pipe & floor brush; if not work, then

b. Remove the extension pipe, only use The machine head is turned on. If OK, the extension pipe is blocked and the extension pipe needs to be cleared; if not work,

c. Remove the filter assembly and start the machine. If OK, the filter assembly is blocked or the dust shield is blocked, and the filter needs to be cleaned. If it is not work, the inside of the machine head is abnormal, please contact customer service.

Check whether the brush head rotates or lights up; check whether the brush head is entanot workled with garbage; contact customer service

Check whether the power supply is normal; contact customer service

Disassemble the brush head, clean the roller brush, and cut the hair with scissors;

Clearinot work dust in dark corners can reflect the lightinot work effect

send pdf version

Check whether the body and the battery are firmly installed; check whether the yellow conductive sheet on the battery is bent; contact customer service

1. Switch to high gear to use

2. Check whether the battery is low, use it after charging

3. Check whether it is blocked by garbage,

FA step:

a. Unclog the floor brush pipe & floor brush; if NG,

b. Remove the extension pipe and use only the machine head to turn on the machine, if OK, the extension pipe is blocked, and the extension pipe needs to be unclogged; if NG,

c. Remove the filter assembly Turn on the machine, if OK, the filter element is blocked or the dust shield is blocked, and the filter needs to be cleaned; if NG, the inside of the machine head is abnormal, contact customer service

d. Video confirm the startup sound, suction, slap the ground brush, and the inside of the telescopic tube , the status of the dust shield 4. Contact customer service

Check the charging cable, charging head, charging socket, and then see if the status of the indicator light is normal when charging

Check whether the charging is normal; check whether the charging plug is correct; contact customer service

Check whether the charging is normal; check whether the charging plug is correct; contact customer service

Navigate to the official website product accessories page to buy

Send the instruction picture of the adjustment button to guide the customer

1. Switch to high gear to use

2. Check whether the battery is low, use it after charging

3. Check whether it is blocked by garbage,

FA step:

a. Unclog the floor brush pipe & floor brush; if NG,

b. Remove the extension pipe and use only the machine head to turn on the machine, if OK, the extension pipe is blocked, and the extension pipe needs to be unclogged; if NG,

c. Remove the filter assembly Turn on the machine, if OK, the filter element is blocked or the dust shield is blocked, and the filter needs to be cleaned; if NG, the inside of the machine head is abnormal, contact customer service

d. Video confirm the startup sound, suction, slap the ground brush, and the inside of the telescopic tube , the status of the dust shield

4. Contact customer service

Switch to small gear; check whether the power is sufficient; confirm that the time from full power to power shortage is abnormally short, and you need to contact customer service

Can be used to stand on your own for a short time, relax your hands

1. Check whether it is blocked by garbage,

FA step:

a. Remove the floor brush to see if it can absorb garbage normally, if OK, the floor brush is blocked, need to clear the floor brush pipe & floor brush; if NG,

b. For the extension pipe, only use the machine head to start it. If OK, the extension pipe is blocked, and the extension pipe needs to be cleared. If it is NG,

c. Remove the filter assembly and start the machine. If OK, the filter element is blocked or the dust shield is blocked. If it is NG, the inside of the machine head is abnormal, please contact customer service.

This is caused by overheating of the battery of the device. The self-protection system is activated. You can continue to charge the battery as it will cool down naturally after about 15 minutes. The battery continues to charge when it reaches a rechargeable temperature. The error code will disappear.

Switch to small gear; check whether the power is sufficient; confirm that the time from full power to power shortage is abnormally short, and you need to contact customer service

1. Switch to high gear to use

2. Check whether the battery is low, use it after charging

3. Check whether it is blocked by garbage,

FA step:

a. Unclog the floor brush pipe & floor brush; if NG,

b. Remove the extension pipe and use only the machine head to turn on the machine, if OK, the extension pipe is blocked, and the extension pipe needs to be unclogged; if NG,

c. Remove the filter assembly Turn on the machine, if OK, the filter element is blocked or the dust shield is blocked, and the filter needs to be cleaned; if NG, the inside of the machine head is abnormal, contact customer service

d. Video confirm the startup sound, suction, slap the ground brush, and the inside of the telescopic tube , the status of the dust shield

4. Contact customer service

Explain the principle of the design and provide straight pipes

Shoot video, send operation video

Fully charge again to confirm the working time of the battery in each mode; in case of abnormality, replace the battery

Shoot video, send operation video

According to the frequency of use, it is recommended to clean the filter every 1~3 months, and replace the filter every six months.

Check the charging cable, charging head, charging socket, and then see if the status of the indicator light is normal when charging

Navigate to the official website product accessories page to buy

1. Check whether the charging cable, charging head and plug are abnormal;

2. Check whether the status of the indicator light during charging is normal;

3. If the machine is abnormal, please contact the after-sales customer service

1. Switch to high gear to use

2. Check whether the battery is low, use it after charging

3. Check whether it is blocked by garbage,

FA step:

a. Unclog the floor brush pipe & floor brush; if NG,

b. Remove the extension pipe and use only the machine head to turn on the machine, if OK, the extension pipe is blocked, and the extension pipe needs to be unclogged; if NG,

c. Remove the filter assembly Turn on the machine, if OK, the filter element is blocked or the dust shield is blocked, and the filter needs to be cleaned; if NG, the inside of the machine head is abnormal, contact customer service

d. Video confirm the startup sound, suction, slap the ground brush, and the inside of the telescopic tube , the status of the dust shield

4. Contact customer service

It is recommended to use a vacuum cleaner to solve the large garbage in the kitchen and dining room, and the washing machine is mainly used for washing the floor.

Confirm whether the machine has electricity; video confirm whether it cannot be turned on due to the protection function; please take out the handle of the scrubber and reinsert it into the body; check whether the suction port and pipeline are blocked; check whether the roller brush is entangled; contact customer service

Check whether the charging cable, charging head, charging socket and the charging interface of the machine are connected properly, and then check whether the charging indication status on the screen is normal; contact customer service

1. Check whether there is water in the water purification tank;

2. Check whether the water purification tank is installed correctly

3. Contact customer service

Contact Customer Service

Dump the garbage in the sewage tank and rinse the sewage tank with clean water; start the self-cleaning mode; remove the roller brush and rinse the roller brush with clean water

1. Check whether the suction port and pipeline of the machine are blocked;

2. Check whether the sewage tank is full of sewage;

3. If there are other abnormal noises, please consult after-sales customer service

1. The capacity of the sewage tank is full, please empty the sewage tank before use;

2. If the roller brush, roller brush cover, and sewage tank are not installed properly, please check before use;

3. Check whether the roller brush, suction nozzle, and pipeline are If there is blockage, please clean it before use;

4. Please consult after-sales customer service;